Southern Management, NW Florida Vacation Rentals and Real Estate

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Director of Owner Relations

Company: Southern Vacation Rentals
Department: Owner Relations
Position: Director of Owner Relations
Supervisor: General Manager
Location: PCB/Adagio/Destin/Pensacola Beach/Perdido Key

Job Summary:

The Director of Owner Relations (DOR) objective is to provide support and leadership to owner relations managers. This position is responsible for the overall management and administration of the properties enrolled in the rental programs, inducing owner relations, asset management, renewal efforts and business development. The Director of Owner Relations is responsible for recruiting, selecting, orienting, training, coaching, counseling, and disciplining Owner Relations Managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; as well as providing educational opportunities.

Owner Retention

 Financial

Business Development

Personnel Management

Technology

On Call

Emergency Plan

Physical Demands and Working Environment

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions. While performing the responsibilities of the job, the employee must be able to work in a standard office setting and to use standard office equipment, including a computer, and to attend meetings at various sites. While performing the responsibilities of the job, the employee is required to regularly stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk to hear. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 100 pounds.  While performing the responsibilities of the job, the work environment characteristics are representative of the environment the job holder will encounter. While performing the responsibilities of the job, the employee will be working in an office type environment or exposed to outdoor weather conditions.  Must be able to work effectively in a stressful environment, communicate well with others, and effectively deal with owners and customers/guests. Must be able to change activity frequently and cope with interruptions. The noise level in the work environment is usually low to moderate.

Conclusion

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.