Southern Management, NW Florida Vacation Rentals and Real Estate

Owner Relations Manager

Company: Southern Vacation Rentals
Department:Property Management
Position: Owner Relations Manager
Supervisor: General Manager

Job Summary:

The Owner Relations Manager (ORM) is a key point of contact for owners and is expected to build and maintain strong relationships as measured by the retention, profitability and guest satisfaction of their assigned portfolio.  Develops strong relationships with owner by researching and understanding their business needs, responding to owner concerns and problems and acting as the liaison between the owner and Southern’s internal departments. Position objectives are reached through these responsibilities but are not limited to them:

Owner Retention


Business Development

Personnel Management


On Call

Emergency Plan

Physical Demands and Working Environment

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions. While performing the responsibilities of the job, the employee must be able to work in a standard office setting and to use standard office equipment, including a computer, and to attend meetings at various sites. While performing the responsibilities of the job, the employee is required to regularly stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk to hear. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.  While performing the responsibilities of the job, the work environment characteristics are representative of the environment the job holder will encounter. While performing the responsibilities of the job, the employee will be working in an office type environment or exposed to outdoor weather conditions.  Must be able to work effectively in a stressful environment, communicate well with others, and effectively deal with owners and customers/guests. Must be able to change activity frequently and cope with interruptions. The noise level in the work environment is usually low to moderate.


This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

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